Refund policy

Returns & Refunds Policy

Due to the nature of our products, we do not accept returns unless there is something wrong with your order.

As our items are food products, they cannot be returned once delivered unless they are faulty, damaged, incorrect, or there is another issue with the product.

Please inspect your order when it arrives and contact us as soon as possible if your item is damaged, defective, or if you have received the wrong item. This allows us to look into the issue and make it right.

To report a problem with your order, please contact us at:

Email: highlandtreatcompany@gmail.com
Address: Highland Treat Co., 36 Dunbarry Terrace, Kingussie, PH21 1LL

Please include your order number, a description of the issue, and photos where possible.

Damages, Incorrect Items or Issues

If your order arrives damaged, faulty, or incorrect, please contact us immediately so we can review the issue and arrange a suitable solution. This may include a replacement, refund, or another resolution depending on the situation.

Non-Returnable Items

We cannot accept returns for:

Food or perishable items
Personalised or custom-made products
Opened or used products
Sale items
Gift cards

Exchanges

We do not offer exchanges unless your item is faulty, damaged, or incorrect. If there is an issue with your order, please contact us and we will do our best to help.

Refunds

If a refund is agreed, we will let you know once it has been approved. Refunds will be made back to your original payment method.

Please remember it can take some time for your bank or card provider to process the refund.

For any questions about your order, please contact us at:

Email: highlandtreatcompany@gmail.com
Address: Highland Treat Co., 36 Dunbarry Terrace, Kingussie, PH21 1LL